They're not taking ride alongs with technicians at random intervals. It wasn't a pest control business for the most part. Patrick Baldwin: I've heard that the Rentokil M&A team has come to take a liking to the Mex. You brought up MCS, VDCI, VDA, and Solitude. Three-quarters of my week, day, month, is spent on those three things either in meetings that support those efforts or in the field to see what's going on with those efforts.. On the factory floor, I would walk the floor and I'd say, Bob, have you been on your break? He'd say no and I'd say, Its time to take your break. Out there in the field, our folks are pretty dedicated to the task at hand. I'm doing deals in pest control. It's a market where Rentokil is thin and Anticimex isn't there at all. Talk about Rick Bilderback, maybe ten people at the firm know that guy. Paul Giannamore: You learned the polite no from the Southerners. If I go to the top twenty and they're not getting it, we're toast., John Myers: I don't do any surprise stuff., Patrick Baldwin: I wonder if you could hire me out to do some ride alongs with a microphone and put me in the truck. Patrick Baldwin: I would have bought Rentokil North America in 2008. When the company that I was working for was bought by someone else, I had to go, This is not like a career here, right?, Paul Giannamore: I don't plan to be on a plant forever. That's a great success story. Going back to when you talk about strategy, I was going to ask you how Orkin, Terminix, and Rentokil North America missed the boat on residential mosquitoes or how all of you guys are so far behind. Paul Giannamore: Patrick, you had to bring that out. John Myers: I was 29. John Myers: I worry about 2 or 3 things all the time like a safety issue. If you set that up, right on the front end, in a lot of ways, you can almost set it and forget it and I know that's not right but it covers all sorts of manners of sins if you have that stuff set upright. Didn't I tell you many years ago that Texas hasn't been an extremely consolidating market? Patrick Baldwin: I don't know as much about Rentokil as you. John describes the nuanced difference between success and excellence as his company has grown. Paul Giannamore: Ive got to take my vitamins after I was on the road if you know what I mean, John. Going back to my factory, I could walk out on the production floor and I would say, Bob, why is that guard not on that machine? Their training program was different from ours. Patrick Baldwin: It's been days since we've interviewed John Myers so I did my research. They still work for us. The question is, how do you grow profitably? A marketplace is probably growing 4.5% to 5% every year. John Myers: Five minutes before we land at LAX the guy said, What are you in town for? I was like, I work with a company called Western. He said, The little man with the hammer. Its the logo on the vehicle getting ready to hit the rat with the hammer. You find out the things that you said you were going to do. John Myers is a Managing Director, North America of Rentokil Initial PLC. If you watch FedEx and UPS. The first thing is I love working for Andy Ransom. You mentioned Jack Welch earlier. I always tell people that the fact that they're not a culture fit is not a criticism of you or them. I was in my late 20s or early 30s. Do you trust your instincts on how you made business decisions in the US? Patrick Baldwin: Let's do it. They're supposed to be special shoes that reduce the chances of slips, trips, and falls. We did the restructuring before we built the level of trust that you need for people to trust you that this is all going to be in their best interest. John Myers: One of the things is that we are dedicated to doing it the right way, the legal way. I was interested in what the bottom-line impact is. Paul, thanks again for getting John Myres on The Buzz. I don't know if there are certain KPIs that bring red flags and haunt you at night. When I first met Vic and Jim, we were at Reading Terminal down in Philly, having a bite and Vic was talking about growing Ehrlich.. I worry about our colleagues. The reason being is, at that moment, they know what's behind them. There was a little place in my resume. Some people are extremely hell-bent on investigating the acquirers. You got to be a pretty good listener. Paul Giannamore: Where did you get your start, though? They're not trying to hurt me. This might be the first time they had a pest control service. Rentokil North America is an M&A machine and they have a choreographed process. Hold on to the accounts you have and you become better. Paul Giannamore: That was back in 2007, 2008. Going back to safety, is there something you could give to our readers as they're running their businesses on a much smaller budget. I don't know if you take ten pest control companies out there, maybe one of them would be able to tell you how many miles are technicians have driven? They were bright. Patrick Baldwin: Paul, thanks for getting John on The Boardroom Buzz again. I think of the fatalities, the accidents. They'll talk to customers when they call in or whatever, but they're not proactive out on the field. We build a factory and that kind of thing for them., I ended up working closely with the president of American National Can and he asked me if I wanted to go to England, north of London. Every day, I see every accident report in North America. Its the same thing with Terminix. The list goes on. John Myers: I tried to negotiate around the edges but it wasn't much there. There's a lot of them. As soon as you've answered the why, then the KPIs become evident about what you should track. He's been in the trenches over the years. Do you know why? If you're all expecting every 9,000 employees to hear my voice and act on it and not be dependent on hearing your voice on the same strategy, were in big trouble. It's easy for me to have a problem or there's an extra service or someone's got whatever. I sat down and had a cup of coffee with Alan. I warned you that sales guys like to talk but there are some items in here that you heard that I'm passionate about. Rollins and ServiceMaster have a decent footprint but Texas has largely been dominated by private businesses. John opens up about fear of failure, a trait he shares with Rentokil Initial CEO Andy Ransom. One of the things that we did is we tracked every single customer that came into that business and tracked their duration. Cintas has a good brand name so it could be considered an upgrade. You were like, I don't know if I want to get into this whole vector municipal thing. If I remember, the guys from across the Atlantic thought, Maybe this is the time to do this., John Myers: It was that and one of our top guys, a guy named Dave Fisher. . Go to work for a good boss and a good company. I'm getting an offer letter. He helps to make sure I'm on my A-game. When I ride with one of our specialists, immediately on the first 30 minutes, How's it going? Good. How long have you had this truck? A year. One-word answers. Why aren't we selling a little more of that? This is how the big boys do it.That would be super-efficient and ineffective. Patrick Baldwin: That is interesting. Ill talk to you soon. John Myers is a Managing Director, North America of Rentokil Initial PLC. I'm happy you stopped in to chat with us., John Myers: Thank you for that. They were in Philly. Its finding the best talent irrespective of where they are in the world. Inside, he said, Day one, we started with my boot up your butt. envie um e-mail para I don't think people move anymore. Please help us protect Glassdoor by verifying that you're a Lamentamos pelo inconveniente. Its a great story. Granted, you buy businesses that do mosquitoes and I get all that. John Myers: I don't. The company also provides hygiene services, including the provision and maintenance of products, such as air fresheners, sanitizers, feminine hygiene units, hand dryers, paper and linen towel dispensers, soap and hand sanitizer dispensers, toilet paper dispensers, and floor protection mats. Paul Giannamore: Are you talking about longevity or coming from Cintas?, Patrick Baldwin: Both. The reason I bring that up is when there's an opportunity that fits your career interests and you say yes, it's going to make you a better businessman and maybe even a better person because you have to adapt yourself to new surroundings. North America . You're not going to get flipped upside down routinely about how we've changed all our strategies. When I got a promotion, I interviewed with my boss and he was a great guy and developer of talent. Forget COVID for a minute. One of the things that we talk about a lot is hiring, training, and development of people., If you get those three things right, in our business, not the factory floor where you have a widget maker and the guy that has the best widget maker wins but the company where it's about the people that affect your mechanism for the service delivery. Si continas viendo este mensaje, When Anticimex, ServiceMaster, Rollins, or Rentokil goes out and buys a $25 million business when somebody goes out and buys Mike Rogers Killingsworth in Charlotte Metro that's been there for years thats well known, it doesn't make sense to change that name. For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. It was a packaging company and it was called American Can Company. In a normal year, we'd see each other in the field 3 or 4 times and deal on related stuff. John Myers is a Managing Director, North America of Rentokil Initial PLC. I come out of private equity. We haven't gotten there yet. For the most part, it was him doing everything from the front-end valuation submitting the approval memo, the Investment Committee to going out conducting DD and executing the deal. Thank goodness, I had a good boss who made a couple of phone calls to that customer and said, There's more to this kid than you give him a chance to be. Because of that, you learn that there's a different style of communicating and a different style of decision-making. Paul Giannamore: In the United States, you can have one specialist choosing five different wage and hour jurisdictions in one day. a monthly gross average salary for a full-time employee in Germany was 4,100 in 2022. Currency in USD, Chief Marketing, Innovation & Strategy Officer, Managing Director of UK & Sub-Saharan Africa, Rentokil Initial plcs ISS Governance QualityScore as of. I want to see the top twenty. A sales guy, I wouldn't have hired them if I hadn't seen that they can sell. That was a leg up. Was it the Cintas interview that made you say what you said, which is to choose the right boss and the right firm over the title and the money? Thank you., Patrick Baldwin: John, it was great to visit with you. There was a huge push over the years to harmonize the brand. I'm not afraid to do it., Andy Ransom and I were talking about this. Rentokil North America announced today it is again expanding its footprint with two strategic acquisitions. They tell you everything, all the warts and all the things that make them happy. Your team has always been reasonable. John describes the nuanced difference between success and excellence as his company has grown. I got the polite no, the Southern no. Whatever brand you pick has to resonate with the residential customer. You deal with this stuff too as all acquirers do.. Rentokil retained those names based on regions or localities? Is it about money? You've got low route density. My head of sales and marketing lives in Memphis. That doesn't happen as much. As a serial acquirer, John goes into sales mode to describe their differentiated capabilities, including a very deliberate and choreographed due diligence process. How the heck did you get to where you are today running up a North American business pushing $1.5 billion in revenue?.
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